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IT MANAGED SERVICES​
Our Managed Services are tailored to empower clients in the technology industry with seamless, efficient, and proactive IT management. By entrusting us with your IT operations, you gain a partner dedicated to ensuring your technology aligns with your business goals and operates at peak performance.​
Strategic IT Planning
Aligning technology strategies with your business objectives for long-term success.​
24/7 Monitoring & Support
Continuous oversight of your systems to prevent issues and provide round-the-clock support.​
Security & Compliance
Robust cybersecurity measures and compliance management to protect your data and meet industry standards.​
Vendor Management
Coordinating with third-party vendors to streamline services and resolve issues efficiently.​
Regular Reporting
Details insights into your IT environment’s performance with actionable recommendations.​

Sign up for our Managed Services,
by following these simple steps:​

Contact us

Reach out through our website contact form, email or phone to express your interest.​

Consultation

We’ll schedule a consultation to discuss your specific needs and challenges.

Assessment

Our team will conduct a thorough assessment of your current IT infrastructure.​ ​

Proposal

Based on the assessment, we’ll provide a tailored proposal outlining our services and how they can benefit your business.​

Agreement

Once you’re satisfied with the proposal, we’ll finalize the service agreement​

onboarding

Onboarding

Our team will begin the onboarding process, integrating with your systems and processes.​

What managed services or monitoring tools
are included in our offerings?

​ 24/7 Monitoring

We proactively monitor your systems, networks, and applications to detect issues early.​ Alerts are sent to our team for immediate action.​

Security Services

Regular security assessments and vulnerability scans.​ Intrusion detection and prevention.​ Firewall management.​

Backup and Recovery

Scheduled backups of critical data.​ Rapid recovery in case of data loss or system failure.

Patch Management

Keeping your software up to date with security patches.​ Minimizing vulnerabilities.​

Performance Optimization

Tuning servers and databases for optimal performance.​ Capacity planning to prevent bottlenecks.​

Incident Response

Rapid incident handling and resolution.​ Root cause analysis.​

Managed Services Q&A

While the specifics can vary, many managed service providers offer a trial period to allow potential clients to experience the service before making a long-term commitment.

This trial period typically includes a limited scope of services and gives you an opportunity to evaluate our capabilities and the benefits to your business.

Basic Monitoring: Overseeing your IT systems to ensure they are functioning correctly. ​

Help Desk Support: Limited access to IT support for troubleshooting and assistance.​

Security Assessment: A review of your current security posture to identify potential vulnerabilities.​

Performance Reporting: Provision of basic reports on the performance and health of your IT environment.​

​The exact services offered can vary, so it’s best to discuss with the trial with our sales team.​

Our Service Level Agreements (SLAs) for managed services are designed to ensure optimal performance, reliability, and responsiveness. While specific SLAs may vary based on your organization’s needs, here are common elements we include:​

Response Time: ​ ​We commit to acknowledging incidents or requests within a specified timeframe (e.g., 1 hour).​ Urgent issues receive faster responses.​

Resolution Time: ​ Our goal is to resolve incidents promptly.​ The resolution time depends on the severity of the issue (e.g., critical incidents within 4 hours).​

Availability: ​ We guarantee a certain level of uptime for services (e.g., 99.9%).​ Downtime due to maintenance or planned upgrades is communicated in advance.​

Performance Metrics: ​ We monitor key performance indicators (KPIs) such as server response time, network latency, and resource utilization.​ Thresholds trigger proactive actions.​

Escalation Procedures: ​ Clear escalation paths ensure timely attention to critical issues.​ Escalations are based on severity and impact.​

Remember that SLAs can be customized to align with your business priorities. Let’s discuss your specific requirements in detail! ​

To find out more about managed services,
send us a message and we'll get back to you.

      wE-1 Price Breakdown
      Total Price: R420.00
      wE-2 Price Breakdown
      Total Price: R530.00
      wE-3 Price Breakdown
      Total Price: R560.00
      wE-4 Price Breakdown
      Total Price: R640.00
      wE-5 Price Breakdown
      Total Price: R860.00
      wE-6 Price Breakdown
      Total Price: R1,210.00
      wE-7 Price Breakdown
      Total Price: R1,315.00
      wE-8 Price Breakdown
      Total Price: R1,505.00
      wE-9 Price Breakdown
      Total Price: R1,685.00
      wE-10 Price Breakdown
      Total Price: R2,140.00

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